What makes consumers the most nervous when purchasing a large household item online?

Our fourth mini-poll asked 886 UK consumers what made them the most nervous when making an online purchase of a large household item such as a kitchen appliance, sofa or bath.

The results below show that the item not being covered by a guarantee is what makes consumers the most nervous about this type of purchase, closely followed by not being able to find the address of a UK office or showroom.

The full results are shown in the chart below


Our mini-polls are run on a regular basis.  Contact us if you would like to add a question to the next mini-poll

Click here to see the results of all our mini-polls



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